keynotes
Rana Te Huia is the Lived Experience Service Establishment Manager for Mind Australia, supporting the development of Victoria’s first lived experience-led acute mental health residential short stay service. Originally from Aotearoa, Rana moved to Geelong in January and has been embracing the adventure of settling into a new community and landscape.
With a background in health, Rana transitioned into the mental health - lived experience workforce nine years ago and has since worked across a wide range of impactful initiatives. Her experience includes running a lived experience-led organisation Balance Aotearoa, contributing to national mental health quality improvement work with Ministry of Health, Te Whatu Ora and the Health Quality & Safety Commission, and as part of the Mental Health and Addiction Key Performance Indicator (MHAKPI) program. Rana has also been involved internationally as a member of the UN Coalition for the Rights of Disabled People, alongside many other advocacy and leadership roles focused on strengthening equity, inclusion, and lived experience leadership within mental health systems.
This keynote presentation will explore the development and impact of Victoria’s first peer-led residential acute service, a pioneering model grounded in lived experience leadership, governance, and practice. Drawing on practical insights from implementation and service delivery, the presentation will examine how the service model was designed to centre mutuality, hope, choice, and relational support within a short-term acute residential setting for people experiencing high levels of distress or crisis.
The presentation will discuss approaches to recruitment, workforce development, and training that prioritise lived experience values and capability-building, while also exploring the collaborative co-design processes undertaken with lived experience communities and stakeholders.
The presentation will reflect on the opportunities and challenges of embedding an innovative lived experience-led service within Victoria’s mental health system and the processes and partnerships that have enabled it.
Finally, the keynote will consider the unique advantages of developing the service within a large national community mental health organisation, including the ability to rapidly establish infrastructure, scale innovation, foster cross-sector collaboration, and drive systemic change. Through sharing lessons learned and emerging outcomes, this presentation contributes to growing conversations about the future of lived experience leadership and innovation in mental health service design and delivery.
With a background in health, Rana transitioned into the mental health - lived experience workforce nine years ago and has since worked across a wide range of impactful initiatives. Her experience includes running a lived experience-led organisation Balance Aotearoa, contributing to national mental health quality improvement work with Ministry of Health, Te Whatu Ora and the Health Quality & Safety Commission, and as part of the Mental Health and Addiction Key Performance Indicator (MHAKPI) program. Rana has also been involved internationally as a member of the UN Coalition for the Rights of Disabled People, alongside many other advocacy and leadership roles focused on strengthening equity, inclusion, and lived experience leadership within mental health systems.
This keynote presentation will explore the development and impact of Victoria’s first peer-led residential acute service, a pioneering model grounded in lived experience leadership, governance, and practice. Drawing on practical insights from implementation and service delivery, the presentation will examine how the service model was designed to centre mutuality, hope, choice, and relational support within a short-term acute residential setting for people experiencing high levels of distress or crisis.
The presentation will discuss approaches to recruitment, workforce development, and training that prioritise lived experience values and capability-building, while also exploring the collaborative co-design processes undertaken with lived experience communities and stakeholders.
The presentation will reflect on the opportunities and challenges of embedding an innovative lived experience-led service within Victoria’s mental health system and the processes and partnerships that have enabled it.
Finally, the keynote will consider the unique advantages of developing the service within a large national community mental health organisation, including the ability to rapidly establish infrastructure, scale innovation, foster cross-sector collaboration, and drive systemic change. Through sharing lessons learned and emerging outcomes, this presentation contributes to growing conversations about the future of lived experience leadership and innovation in mental health service design and delivery.
Rana Te Huia
she/her
She/Her - Lived Experience Service Establishment Manager: Mind Australia
From Royal Commission reform to workforce future — building a capable, connected mental health workforce
Since the Royal Commission into Victoria’s Mental Health System, the system has been reshaped by substantial investment, new models of care, and a renewed focus on workforce composition, distribution and capability. In this keynote, Anna Love, Chief Mental Health Nurse, will reflect on the journey so far—what we set out to change, what has been built, and what we have learned about delivering reform at scale. Drawing on system-wide experience, Anna will highlight key programs and enablers introduced since the Royal Commission, including investment to grow the workforce, Victoria’s mental health workforce capability framework Our Workforce, Our Future and the establishment of the Victorian Collaborative Centre for Mental Health and Wellbeing (VCC). By partnering with the sector, together, these initiatives are strengthening practice, building clinical leadership, and supporting safer, more consistent care across settings.
Looking ahead, the next phase of workforce strategy is focused on developing, sustaining and connecting the whole mental health workforce. This includes strengthening attraction and retention, growing multidisciplinary capability (including lived experience and peer roles), supporting advanced and specialist practice, continuing improve physical and psychological safety of our services, and ensuring education, supervision and career pathways keep pace with changing community need. The session will invite delegates to consider the shared work required to translate reform into an improved everyday experience for consumers, families and workforce, and to identify practical opportunities for collaboration across services, sectors, education providers and unions. Together we can build a future-ready mental health workforce in Victoria.
Since the Royal Commission into Victoria’s Mental Health System, the system has been reshaped by substantial investment, new models of care, and a renewed focus on workforce composition, distribution and capability. In this keynote, Anna Love, Chief Mental Health Nurse, will reflect on the journey so far—what we set out to change, what has been built, and what we have learned about delivering reform at scale. Drawing on system-wide experience, Anna will highlight key programs and enablers introduced since the Royal Commission, including investment to grow the workforce, Victoria’s mental health workforce capability framework Our Workforce, Our Future and the establishment of the Victorian Collaborative Centre for Mental Health and Wellbeing (VCC). By partnering with the sector, together, these initiatives are strengthening practice, building clinical leadership, and supporting safer, more consistent care across settings.
Looking ahead, the next phase of workforce strategy is focused on developing, sustaining and connecting the whole mental health workforce. This includes strengthening attraction and retention, growing multidisciplinary capability (including lived experience and peer roles), supporting advanced and specialist practice, continuing improve physical and psychological safety of our services, and ensuring education, supervision and career pathways keep pace with changing community need. The session will invite delegates to consider the shared work required to translate reform into an improved everyday experience for consumers, families and workforce, and to identify practical opportunities for collaboration across services, sectors, education providers and unions. Together we can build a future-ready mental health workforce in Victoria.
anna love
(she/her)
Chief Mental Health Nurse,
Victorian Department of Health
Beyond Clinical Supervision: When Policy Ambition Meets Workforce Reality
Mental health nurses are no strangers to the gap between what policy promises and what practice delivers. But what does that gap actually look like, and what does it reveal about how we support the workforce?
In this keynote, Dr Hosu Ryu draws on her doctoral research, Implementing clinical supervision for mental health nurses: experiences and contexts in policy-driven practice environments, including mixed methods data from more than 400 nurses across large Victorian public mental health services.
She explores what happens when policy ambition meets workforce reality: how a workforce intervention can become a vessel for hope in a system with too few answers, and how, without structural change, even well-intentioned initiatives risk becoming symbolic gestures rather than meaningful practice.
Hosu will also take the audience behind the research itself, considering how conflicting evidence is interpreted, whose voices shape decisions, and what researchers and leaders can do to ensure findings lead to change that matters in everyday practice, not just on paper. Drawing on implementation science, she argues for moving beyond the binary of “it worked” or “it didn’t” towards a more honest conversation about progress in constrained systems, and what it takes to turn policy into something nurses genuinely feel.
Mental health nurses are no strangers to the gap between what policy promises and what practice delivers. But what does that gap actually look like, and what does it reveal about how we support the workforce?
In this keynote, Dr Hosu Ryu draws on her doctoral research, Implementing clinical supervision for mental health nurses: experiences and contexts in policy-driven practice environments, including mixed methods data from more than 400 nurses across large Victorian public mental health services.
She explores what happens when policy ambition meets workforce reality: how a workforce intervention can become a vessel for hope in a system with too few answers, and how, without structural change, even well-intentioned initiatives risk becoming symbolic gestures rather than meaningful practice.
Hosu will also take the audience behind the research itself, considering how conflicting evidence is interpreted, whose voices shape decisions, and what researchers and leaders can do to ensure findings lead to change that matters in everyday practice, not just on paper. Drawing on implementation science, she argues for moving beyond the binary of “it worked” or “it didn’t” towards a more honest conversation about progress in constrained systems, and what it takes to turn policy into something nurses genuinely feel.
